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FAQ

JUUL® is a trademark of Juul Labs, Inc. Smoke Ace and its products are not affiliated with or approved by Juul Labs, Inc.

 

HOW CAN I TRACK MY ORDER?

  • You will receive an email confirmation immediately after ordering from our website. Please allow 2-3 business days for order processing and then you will be able to check your tracking number as soon as your item has shipped.

 

MY ORDER HASN'T ARRIVED ON TIME, WHAT DO I DO?

  • No need to worry, we’re processing thousands of orders as we launch! Please just contact info@smokeace.us and we will make sure you’re completely taken care of. Again, please allow 2-3 days for your order to process before asking for your tracking number.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

  • Orders are shipped and will arrive to your address within 5-7 business days.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • We gladly accept Visa, MasterCard, American Express, Discover Card & PayPal.

 

IS IT SAFE TO SHOP ON YOUR SITE?

  • Absolutely. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access carleighs.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

The payments are processed by a third party secure service. We do NOT store or have access to your credit card information at any time.

 

HOW DO I GET IN CONTACT?

  • You can get in touch by email (info@smokeace.us) or using the form on the website.

Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email, and we'll get back to you right away.