SMOKE ACE SHIPPING POLICY
Smoke Ace now offers international shipping! Standard shipping is delivered via USPS or FedEx, and takes anywhere from 5-7 business days. Smoke Ace also offers expedited shipping (2-day, overnight, etc.). All orders placed before 2pm EST ship out same day [Mon-Fri]. Orders placed after 2pm are shipped the following business day. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes with a return address of Smoke Ace. ALL SHIPMENTS REQUIRE A SIGNATURE OF AN ADULT whom is 18 or older, upon delivery.
HOW CAN I TRACK MY ORDER?
- You will receive an email confirmation immediately after ordering from our website. Please allow 2-3 business days for order processing and then you will be able to check your tracking number as soon as your item has shipped.
MY ORDER HASN'T ARRIVED ON TIME, WHAT DO I DO?
- No need to worry, we’re processing thousands of orders as we launch! Please just contact firstname.lastname@example.org and we will make sure you’re completely taken care of. Again, please allow 2-3 days for your order to process before asking for your tracking number.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
- Orders are shipped and will arrive to your address within 5-7 business days.